Privacy Policy

1. Information We Collect

We may collect information you provide directly, information generated through your use of the Services, and information from trusted third parties.

• Account & Profile Information: name, email address, phone number, business details (for vendors), and login credentials.
• Booking & Service Information: appointments, service preferences, appointment history, notes/messages between customers and vendors, and related activity.
• Billing Information: billing address and purchase history. (Payment card details are handled by our payment processor—see “Payments & Stripe” below.)
• Technical & Usage Data: IP address, device identifiers, browser type, pages viewed, and activity data collected through cookies and similar technologies.

2. How We Use Information

• Provide, operate, and maintain the Services.
• Create and manage accounts for customers and vendors.
• Process bookings and support payment-related flows.
• Facilitate communication (e.g., confirmations, reminders, notifications).
• Improve performance, features, and user experience.
• Send service updates and marketing messages (only where permitted or if you opt in).

3. How We Share Information

We do not sell your personal information. We share information only as needed to provide the Services:

• Service Providers: vendors who help us run our website, analytics, customer support, messaging, and infrastructure.
• Payments: payment processing is handled by third-party processors (see below).
• Legal & Safety: if required by law, legal process, or to protect rights, safety, and prevent fraud.
• Business Transfers: if we’re involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

4. Payments & Stripe

Payments are processed by Stripe. VechFlow does not store full payment card numbers. Payment details you provide are sent directly to Stripe and handled according to Stripe’s security and privacy practices.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Rights & Choices

• Update information: You may update certain account details through your profile.
• Marketing opt-out: You can unsubscribe using the link in our emails.
• Access or delete: You may request access to or deletion of your personal information by contacting us at [email protected].

7. Cookies & Tracking

We use cookies and similar technologies to operate the Services, remember preferences, analyze traffic, and improve functionality.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we’ll post the updated policy here and update the “Last Updated” date above.

10. Contact Us

If you have questions about this policy or want to submit a request, contact us:

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